Russell Simmons issues an apology for RushCard technical issues.
RushCard customers were left suffering this week after an upgrade to improve the pre-paid debit card service hit a major technical glitch leaving many customers with frozen accounts, incorrect account balances, and missing direct deposits.
The moment Russell Simmons became aware of the issue, he vowed not to sleep until all accounts were restored and in good standing.
Using his social media accounts, the RushCard co-founder provided around the clock updates and apologized to customers.
In the process of upgrading and improving our RushCard services, may of you were hurt by problems that occurred during the technology transition. We know who you are and I know you are facing tremendous challenges. I want to personally reassure you that your funds are safe and that we are addressing every issue as quickly as possible.
On Saturday night, Russell Simmons sent out another message to RushCard holders announcing a Fee Holiday Season. Cardholders will not be charged any monthly fees, transaction fees, or ATM fees from November 1, 2015 to February 29, 2016 as restitution for the unfortunate service failure.